Associate Systems Administrator

Associate Systems Administrator

The Associate Systems Administrator’s role is to support and maintain in-house computer and IT equipment. This includes installing, configuring, diagnosing, repairing, and upgrading computer equipment while ensuring its performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.

Roles and Responsibilities

  • Responsible for answering and triaging incoming Help Desk tickets
  • Escalate issues to infrastructure and application teams and outside vendors when appropriate
  • Maintain accurate and up to date request documentation, tracking and resolution within the ticketing system
  • Collaborate with IT management to review performance metrics
  • Maintain and update workstation images
  • Deploy and maintain workstations and laptops
  • Assist users in the use of AV equipment for presentations and video conferences
  • Active Directory identity management including distribution lists and security groups
  • Manage backup with Backup Exec and Veeam
  • Troubleshoot access issues on applications used by Kinestral
  • Provide after-hours weekday and weekend phone coverage as needed
  • Other IT duties as assign

Functional/Technical Knowledge & Skills

  • Working technical knowledge of network, PC hardware, platform operating systems (MacOS, iOS, Android, MS Server 2016, MS Server 2012, MS Server 2008, Win 10, Win 7, Win XP) and MS Office suite applications.
  • Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, GPO, DFS, MS SQL, and Google G Suite, Office365, MS Dynamic 365, VoIP
  • Working experience of VMware virtualization technologies.
  • Experience installing, configuring, and maintaining all manners of server hardware, storage, and associated network equipment.
  • Hands-on software and hardware troubleshooting experience.
  • Experience documenting and maintaining configuration and process information.

Personal Attributes

  • Strong customer service orientation.
  • Ability to present ideas and solutions in user-friendly language.
  • Good written and oral communication skills; good interpersonal skills.
  • Experience working in a team-oriented, collaborative environment.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to conduct research into hardware and software issues and products as required.
  • Highly self-motivated and directed, with keen attention to detail.

Formal Education & Certification

  • College diploma or university degree in the field of Information Technologies and/or 3 years equivalent work experience.
  • Certifications in Information Technologies would be a plus: CompTIA, Network+, MCSA, MCSE, CCNA, JNCIA, VCP6-DCV

Apply for this Position

Please fill out the form below. Only those selected for consideration will be contacted. Thank you.

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  • Accepted file types: pdf, doc, docx.
  • Tien Van

    Tien Van

  • Full Time
  • Hayward, CA
  • The Company

    Since its founding in 2010, the people at Kinestral have been perfecting electrochromic technology so that its performance and aesthetics are unequaled in the industry. Our Halio smart-tinting glass for the building industry is faster, brighter, more uniform — and it’s stunningly beautiful and natural. We marvel every time we’re in a room with Halio. But while Halio can now make buildings more sustainable, brighter, and healthier, we’re still just getting started.  We’re growing our talented team of physicists, chemists,  mechanical, industrial, electrical, and software engineers to help us continually advance our technologies. We’re also looking for non-technical people – sales, marketing, finance, business development, and so on. If you’re smart, curious, resourceful, driven, and have enough experience to make an immediate impact, send us your résumé.